Privacy notice

Draft: legal review required before publication. Ensure the notice reflects actual processing practices, services in use, cookies, forms, retention periods and third-party integrations.

What we collect

Through the quote request form we collect the name, contact details, company name and message you provide.

How we use it

The data is used to answer your quote request and for related communication.

Retention

Quote requests are kept for [retention period]. Controller: Mediatoimisto Luova Mainos Oy, Vestrantie 2 E3, 01750 Vantaa, Finland. Business ID 3137309-6.

Your rights

You can ask to access, correct or delete your data by contacting: [email protected].

Map

The interactive map on the contact page loads from OpenFreeMap only if you allow the external map (cookie notice or privacy settings). Your IP address is then passed to the service. Otherwise the site’s own map image is shown.

Cookies and browser storage

The website uses no analytics, advertising or tracking. Only essential data is stored in your browser: your return position when leaving a service page, for the session (sessionStorage), and your privacy choices (localStorage). When you use the Ponchik AI assistant and have confirmed that you are not a robot, an essential session cookie (up to two hours) is set to protect the service from misuse. The map on the contact page loads from an external service only with your permission. If spam protection for the form (Cloudflare Turnstile) is enabled, this section must be updated.

Ponchik AI assistant

Ponchik answers questions about Luova Mainos services. We do not collect or store conversations: your questions, the answers and your voice are not stored on the website’s server, they are not linked to you and they are not used for marketing.

How a conversation works:

• Speech to text: when you speak, a short recording of your question is turned into text by Microsoft Azure’s speech recognition in the EU (Sweden). The recording passes through the website’s server and is not stored. If that service is unavailable, your browser’s own speech recognition (for example Google or Apple) is used. You can also type your question.
• Answer: the text of your question and a few previous messages of the conversation are sent to Anthropic PBC’s AI service (Claude, United States) to produce the answer. Anthropic does not use data sent through its API to train its AI models.
• Answer to speech: the text of the answer is turned into speech by Microsoft Azure’s speech service in the EU (Sweden).

The providers process the data only to produce the answer and may keep it for a limited time to prevent misuse, under their own terms. The website keeps only anonymous statistics (number of answers and their cost) and audio files of Ponchik’s own answers, so the same answer does not have to be produced again. Please do not share personal data in the conversation – for a quote, use the quote request form.

Before the first AI answer we check that you are not a robot (ALTCHA), and an essential session cookie is set in your browser for up to two hours. Ponchik’s settings (voice, speaking rate) are stored only in your browser. When AI mode is off, Ponchik answers with predefined answers and nothing is sent to an AI service.

E-mails

When you e-mail us, an AI assistant reads the message and replies automatically first: it repeats what you would like and asks for the details still needed to prepare a quote (for example photos, measurements and the address). The assistant never gives prices or promises; a quote is always prepared by a person. For this, the text of the message is sent to Anthropic PBC’s AI service (Claude, United States), which does not use data sent through its API to train its models. The messages, any photos you attach and a summary of the request are kept on the website’s server like quote requests and are used only to prepare the quote and for related contact.

Other services

Spam protection for the form (ALTCHA) runs entirely on the website’s own server: your browser solves a small computation, no data is sent to third parties and no cookies are used. If you contact us on WhatsApp, your message also passes through the WhatsApp (Meta) service under its own terms; the website itself loads nothing from WhatsApp until you open the link. Photos you attach to a quote request are stored with the request and used only to prepare the quote.